Practice News & Blogs

COVID Restriction Update - 19th July

Throughout the pandemic, we have strived to make Watling Vale Medical Centre as safe as possible for all our patients and staff. We will continue to do so going forward.

As you know we have never stopped delivering care to our patients.  Indeed, we have consulted in higher numbers than we did pre-COVID (face to face, by telephone, by video consultation and via Klinik).  And of course, we have helped to vaccinate 86% of the adult population twice in the last 6 months

Watling Vale Medical Centre has come so far in trying to minimise the impact of COVID and we are sure you understand that we need to keep the surgery as safe as we can for ALL patients.

Therefore, from the 19th of July, nothing will change at the surgery - patients will still be asked to wear a mask, socially distance, and use hand sanitiser in the surgery and staff will continue to wear PPE.  We will continue to use remote consultation tools where appropriate while continuing to see patients face to face where it is of clinical benefit to the patient. Please see for more details: NHS England » NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings.

We do understand that restrictions can feel frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the COVID vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.  

Thank you for your support.

Watling Vale Medical Centre

#The Abuse Must Stop

This is a short video regarding the real difficulties general practice is facing.

The difficulties are a national issue and none of the surgeries within the Watling Street PCN have been immune to abuse from a small minority of patients.

The abuse has a massive impact on the well-being of our staff.

The newly formed Institute of General Practice Managers has launched a campaign with the tag #theabusemuststop.  They have created a powerful video which we, at Stony Medical Centre, would urge you to watch.  

The video provides a real taste of real life in General Practice. 

Although none of the staff featured in the video work in Stony Medical Centre, they all work in General Practice and all of the scenarios they present (with the exception of tyre slashing) have been experienced by members of the Stony Medical Centre team.

Kindness costs nothing. 

We appreciate that kindness is a two way street; you deserve kindness from us, as much as we deserve it from our patients but please be mindful that the team member you are speaking to may just have put the phone down to a patient who has abused them and finished the call with “it’s your fault if I die”.

Thank you.